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FAQ's
New! Visit our 'Ask Farmer Copley' page with your questions answered on Video here or watch our customers video testimonials
When ordering on-line there are often many questions that you may want to ask. We have tried to answer the most frequently asked questions below, however if you have any others, please feel free to ring and speak to one of our managers who will answer your queries, alternatively you can e-mail the question to myself questions@farmercopleys.co.uk where I will answer it.
Butchery Manager: Michael Kerr 01977 600200 ext 23
Shop Manager: Julie Green 01977 600200 ext 22
Opening Hours
Monday to Saturday 8.30 am until 5.30 pm
Sunday 9.00 am until 4.00pm
Frequently Asked Questions:
When can my package be delivered?
We will deliver packages on a Tuesday, Wednesday, Thursday or Friday. The order will be delivered on the specified day up until 6.00pm. We use Fastway Couriers and find them very reliable.
We ask you to leave your telephone number with your order for the courier to contact you, this alleviates any problems and ensures your package arrives on time. We also ask you to leave details of where to leave the package safely if you are out, i.e. in the garage or with a neighbour.
Can you send meat by post safely?
With the specialist packaging we use, we can send meat safely and keep it cold for at least 24 hours, while in transit. Properly packed boxes with ice sheets will keep your meat below eight degrees while it's on its way to you. Our packaging is designed to control the temperature of your meats, the foam inserts ensure that the boxes are not damaged on the way and ensure that there is no leakage of the ice sheets.
How Does My Meat Come Packed?
We use Hydropac specialist temperature-controlled food containers. These insulated boxes with foam inserts and ice sheets will keep your meat fresh and cool while it's in transit.
How Much Are Delivery Costs?
Delivery is free on all orders over £80.00, orders received with a value less than £80.00 can still be sent but incur a charge of £7.99
PLEASE NOTE: At the present time we can deliver to the UK mainland A surcharge of an additional £7.95 for Northern Ireland and the Highlands and Islands.
What should I do if my order doesn't arrive?
If your order is not delivered when expected please contact us by phone on 01977 600 200 or e-mail at copleyaccounts@custommail.co.uk. One of our managers will deal with situation and endeavour to track your order with the help of Fastway Couriers..
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